Customer Service

COUPONS:

Shipping Discount Details: Coupon code FREESHIPPING ; Purchase $70 or more and get free shipping for your entire order. Purchases under $70 will have a flat shipping rate of $7.95 per order. Not valid with any other coupon available. Only one coupon can be used per order . This offer is only available within USA. No international customers at this time.

FIRST TIME BUYER: Use coupon FIRST10 with your order to receive 10% discount on your first order. First time buyers only. Actual buyers must not use this coupon, but any other available by season or special.

HOLIDAY09: use this coupon to receive 10% discount on any amount you purchase. This coupon can not be used with any other coupon available. Just one coupon per order. If this coupon is used with any other coupon the order form will automatically apply the last coupon used.

Customer Service:

We are now receiving incoming calls at this phone # 305-742-4414. We are only answering questions and concerns if a message is left. Please, always refer to your five(5) last numbers in your order receipt, together with your name. Emails are always welcome and they will be answered in a timely manner.

We are available Mon-Fri 9:00 am to 5:00 pm EASTERN TIME to answer your questions and to process your orders.

How to order:

Email Orders: WE ARE NOT ACCEPTING PHONE ORDERS DURING THE HOLIDAYS; we apologize for any inconvenience this might cause you. Please feel free to use our online shopping cart. Email your order to info@ushoptoo.com and we will charge your card manually.

Fax Orders: Fax your order to: (305) 599-2575

Mail Orders: You can print and mail us your order with a money order, personal check, business check, or cashier's check payable to Ushoptoo, Inc.

Mail Address:

Ushoptoo, Inc.

5701 NW 79th Ave

Doral, Fl 33166

United States

Payment Information & Payment Options:

We accept major credit cards as forms of payment using our yahoo checkout system.

Credit Cards: We accept Visa, MasterCard, and Discover through Yahoo Checkout only.

Personal Checks: Personal checks are accepted. Your check must clear before your item will be shipped. Usually 10 days

Layaway: Half down (non-refundable). Balance due within 30 days. No exceptions - No grace period.

Money orders and cashiers checks:  Money orders and cashiers checks are accepted. After received your item will be shipped immediately.

Google Checkout: We gladly accept Google checkout, but our yahoo store does not allow us to use it. However, you can choose Google Checkout in the payment method section and send us a comment with your email address. You will receive an invoice from Google to process our payment. If you need further assistance to use Google Checkout email us or call us during business hours.

Checkout Process:

The information contained herein has been designed to help you better understand our billing system and the measures we take to ensure your credit card security is at the highest level of protection when placing orders via online. In order for us to ensure that all orders we receive that are paid by credit card are not fraudulent, we urge all our visitors and customers to read this to have a better understanding of what we require and the security measures we take into action when processing all credit card orders. Also, if you are experiencing problems placing an order, this information will help you determine why your card is being declined.
A space has been provided during your checkout process for the CVV number. The CVV number is required because it lets our system know that the person placing an order actually has the credit card in hand. Most credit card thieves will “skim” credit cards which mean they will obtain your actual number but do not physically have the card in hand. As such, they will use internet businesses, mail order catalogs, etc... to place fraudulent orders because these forms of businesses do not see the actual card.
To locate your CVV number, you will find it to be the very last 3 digits on the back of your credit card on all credit cards, except for American Express (we do not accept American Express Credit cards at this time). This security code will be required after you enter your credit card number in our website. If you are unable to read your security code or you are not sure, please call your credit card provider.
Our credit card system has also implemented a security feature called an “Address Verification System” (AVS). This ensures that when you enter the correct billing address and zip code on your order, it MUST MATCH WHAT YOU HAVE ON FILE WITH THE BANK THAT HAS ISSUED YOUR CREDIT CARD! In other terms, if it does not match, your order will be declined automatically.
If you are requesting us to ship an order somewhere other than your billing address (your work location, a gift for someone, etc..) please take note that your order may experience a slight delay due to the fact that additional verification procedures with the issuing bank will be taken to ensure that the order received has not been obtained on a stolen credit card. We apologize for the inconvenience and frustrations this may cause, however, please take note that we take credit card security very seriously.
Should you have any questions regarding the infomation contained herein, please contact us at info@ushoptoo.com

Order Processing:

Orders are normally processed within 1-2 days of receipt. Orders placed on Friday, Saturday and Sunday will be processed on the following Monday. If there is a delay in your order, we will notify you immediately by phone or email.

Shipping Costs & Carriers for US Orders
Free Standard Ground Shipping or USPS first class or priority within USA if you purchase $70 or more
Flat rate $7.95 if you purchase less than $70

Delivery:

Most items leave our warehouse within two business days after item has been processed. As soon as it ships, we e-mail you shipping details, including a tracking number. You can expect most packages to be delivered to their destination within 7-10 business days from the ship date. Specific ship times will be listed in the product page. Items shipped to APO/FPO destinations will be delivered to the APO/FPO address within 7-10 business days. Final delivery of those items will be subject to the terms and conditions of APO/FPO services.

International Shipping
NOT AVAILABLE AT THIS TIME.

Refunds, Returns and Cancellation Policies:

NO RETURNS-NO EXCHANGES-NO REFUND-NO CHARGEBACK on hard to find fragrances or hard to find items. Please ask questions before purchasing. We can supply additional pictures upon request. Please take note that hard to find fragrances are sold as is. They have been discontinued by manufacturers and it takes a lot of effort to find them; they are VINTAGE! This means NOT always brand new. Most items are going to show some wear, either within the box or the bottle itself, usually corresponding to it's age. Please assume that these items can show some shelf wear, box stains, no box included or not cap included. We try to describe the condition of these items the best possible way. We are not responsible for buyers remorse or if you find a similar or same item for less.

If your product is not a Hard to find item and you would like to return it, exchange it or receive a refund,  please follow the instructions below:

1. All returns / exchanges must be made within 10 days of receipt of merchandise.

2. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

3. Unwanted products may be returned with prior authorization only!
4. Include your name, email address, phone number and transaction number in the package together with the RMA (Return Merchandise Authorization) provided to you. Please specify if it is an exchange or return. If the package is an exchange please clearly state which product you would like to receive as an exchange.
5. All returned merchandise is reimbursed for the original purchase price less shipping and handling and must have a Return Merchandise Authorization (RMA#). We charge a 20% Restocking fee for returned or unwanted items.

6. Please allow 1-2 weeks for processing of returns and exchanges. Returns will be refunded (minus shipping & handling cost, and 20% restocking fee) with a Business check. We will refund promptly.
5. All shipping costs for exchange or return will be paid by the buyer. All return shipments for defects or mishandling by us will be paid by Ushoptoo, Inc. Please contact us for procedures for defects or damaged items. All returns and exchanges must have a RMA# prior to be returned.
6. We accept all exchanges and returns that are unused, or defective. (For defective sunglasses see sunglass warranty)

7. NO RETURNS_NO EXCHANGES_NO REFUNDS for "hard to find fragrances or vintage collectible items" - NO EXCEPTIONS. For further concerns or questions regarding those products contact us prior to place your order.

90 Days Sunglasses Warranty:

We offer a replacement program if your sunglass are found to be defective due to craftsmanship under normal wear. Please return your damaged item with a check or money order for $5.00 to cover processing and shipping for each item. Please make payment payable to Ushoptoo, Inc.

Miscellaneous:

All items are subject to prior sale. We update our inventory every 24-48 hours. Prices are subject to change without notice.

Privacy Policy:

Your personal information is  solely used to process your order. Your information is kept confidential for 30 days and deleted after that time period. We do not save your credit card information after those 30 days and customer must resubmit their information if a new order is placed after that time. We want to protect our customers. For more information about our Privacy Policy visit this page Privacy Policy